Our Openings

4 Open Positions

Cage Cashier
Cebu City, Central Visayas, Philippines

Role Summary:

The Cage Cashier is primarily responsible for providing personal, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage which encompasses three distinct areas being: Chip Bank, Front Window and Main/Cheque Bank. 


Responsibilities:

Generic to all Cage functions: 

  • To ensure the provision of professional and timely service to our customers, maintaining a current 
  • Knowledge of the Nustar complex and facilities. 
  • To ensure all duties are performed in strict compliance with relevant policies and procedures i.e. 
  • Philippine Government (PAGCOR) regulations, Internal Control Statement (ICS) Policies and Procedures etc. 
  • Consistently seek to develop a trusting relationship and working rapport with team members and ensure a positive approach to work, whilst assisting with the training of new and existing staff. 

 

Chip Bank Duties: 

  • Assume responsibility for an assigned inventory of gaming chips for a specific shift, performing all transactions in an accurate and timely manner, including communicating “shift hand-over” issues and complete a shift-end balance. 
  • Transactions include but are not limited to: 
  • Verification of chip validity 
  • Table Fills and Credits 
  • Chip transfers 
  • Chip rotation 
  • Associated administrative duties. 
  • Liaise with Cage Management regarding ordering and destruction of gaming chips. 

 

Front Window duties: 

  • Assume responsibility for an assigned inventory of cash and / or cash equivalent for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance. 
  • Using Nustar operating system to perform various transactions and services. 
  • Replenish assigned inventory as determined by business demands, ensuring minimal disruption to customer service. 
  • Perform financial / monetary for our customers including but not limited to EFTPOS and credit card processing, exchange of gaming chips, foreign currency and cashless gaming redemption. 


Main / Cheque Bank duties: 

  • Assume responsibility for an assigned inventory of cash / cash equivalents and documents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance. 
  • Perform financial / monetary transactions for our customers including but not limited to, preparation of banking – cash, cheques, credit card, verification of cashless gaming and foreign currency etc. 
  • Maintain accurate records pertaining to the various accounts held by our customers. 
  • Liaise with Count Team management relating to the “buys” of various “drops”. (Gaming and Non-Gaming revenue.) 
  • Prepare and disseminate daily reports as required for financial reporting purposes. 

 

Key Result Areas:

  • Consistency in the delivery of established service standards 
  • Constructive relationships are built with customers and team members. 
  • Accurate demonstration of product knowledge 
  • Strict adherence to (PAGCOR) regulations and Internal Control Statement policies and procedures etc. 
  • Transactions performed in a timely manner. 
  • Attention to detail 


Qualifications:

Experience. 

  • Preferably with previous customer service and /or cash handling experience in gaming or banking industry. Eager / reliable / willing to learn new tasks.


Education:

  • Preferably with secondary education, but not required.


Preferred Skills:

  • Adopts and implements new approaches and practices to meet changing circumstances. 
Casino Dealer
Cebu City, Central Visayas, Philippines

Role Summary:

Perform dealing services for table games in accordance with established policies and procedures. Maintains a smooth and efficient game pace. Makes accurate and clear chip and cash transactions.


Roles and Responsibilities:

  • Must be flexible to accommodate holidays or additional days as directed by management.
  • Must be flexible in days and hours worked.
  • Proactive In anticipating customer needs.
  • Must possess money, handling skills in providing chips for guests.
  • Knowledge of card games.
  • Basic knowledge of other games and services offered at the property.
  • Knowledge of the department policies and procedures.
  • Routinely strives to build and achieve customer satisfaction.
  • Exercises appropriate discretion in identifying communications of special promotions to customers.
  • Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager.
  • Adheres to regulatory, departmental, and company policies.


Key Result Areas:

  • Must be able to get along with co-workers and work as a team across departments and levels of management.
  • Must present a well-groomed appearance.
  • Must possess strong money handling and documentation skills.


Qualifications:

  • With or Without Experience
  • PREFERABLY FROM CEBU CITY
Director of Internal Audit
Cebu City, Central Visayas, Philippines

Position Summary: 

The Director of Internal Audit, has overall responsibility for the Internal Audit function. The position is responsible for ensuring Internal Audit is closely aligned with the company's best practices in executing the duties across the company's business and financial operations. Works to ensure roles, responsibilities, and results are efficiently coordinated and collectively optimize the effectiveness of risk management, control, and governance of the company.

Responsibilities: 

• Lead Internal Audit’s change initiative by implementing action plans related to risk assessment and annual planning, audit execution, audit reporting, staff recruiting and development, audit technology, and Audit Committee reporting.

• Lead Internal Audit’s annual risk assessment and enterprise risk assessment and planning process to develop the audit plan and ensure the plan is responsive to and aligned with the risk profile of the organization.

• Oversee the execution of individual audits defined in the audit plan ensuring the highest level of service quality and client satisfaction.

• Issue all Internal Audit reports ensuring the reports are clear, concise, identify root causes with practical solutions, and ultimately provide value to management.

• Meet regularly with the Audit Committee to report the status of Internal Audit’s ongoing monitoring activities, educate/inform the committee of emerging risks and/or exposures (whether internal or external to the company) that should be considered, and serve as a “thought leader” with respect to risk management and internal control best practices.

• Proactively inform senior management of significant risks or exposures related to internal controls, compliance, and/or governance requiring prompt attention.

• Perform Internal controls assessments of acquired companies or joint venture companies and lead efforts to mitigate identified control deficiencies.

• Manage the process to track, follow-up, and ultimately close all open audit issues leveraging the Audit Committee, if necessary.

• Actively participate in executive management meetings and/or committees to ensure that Internal Audit is well-informed of key business developments that could have an impact on audit priorities and/or plans.

• Attract, hire, and retain a team of high-performing audit professionals who possess outstanding knowledge, experience, ethics, and integrity.

• Ensure that Internal Audit is performing its work in accordance with established professional standards and remain abreast of emerging trends and best practices that can be incorporated into the function.

• Oversee Internal Audit’s participation in critical business and technology initiatives and projects ensuring that audit’s perspective is effectively voiced and appropriate controls are designed and implemented on a proactive basis.

• Maintain audit technology platform leveraging support from the information systems group as needed.

• Coordinate the activities of external auditors including how best to leverage the work performed and results produced from Internal Audit’s work.

• Serve as the key point person on all regulatory exams and other third-party audits.

Knowledge and Skills:

• Knowledge of Generally Accepted Auditing Standards

• Knowledge of Accounting and Finance Principles and Practices

• Knowledge of a variety of reporting procedures, regulations, and law

• Planning and Time Management

• Effective Communication and Human Relations skills

• Critical Thinking and Analysis

• Tenacity and Ethics

• Technology Proficient (excel, word, Visio, ability to learn new software)

Experience and Education: 

• Bachelor’s degree in Accounting & Finance or other closely related fields.

• Certified Internal Audit (CIA) or Certified Public Accountant (CPA) required

• 10 or more years experience in auditing or accounting; 5 years in a Management role

• Integrated Resort experience is a plus

Mall Operations Manager
Central Visayas, Philippines

Job Summary:

The Mall Operations Manager is responsible for the overall supervision of the commercial center through effective management of its daily operations in accordance with the standard operating procedures of the company.

Key responsibilities include: ensuring the proper maintenance and operations of all building facilities and equipment, oversight of expense management, staffing and scheduling, administrative operations including but not limited to housekeeping, security, food services, carpark management, engineering, projects and other services with the end view of providing customers and mall tenant partners a delightful customer experience, increasing business transactions and encouraging repeating and frequent mall consumption and patronage.

This position requires a comprehensive understanding of operation procedures and recognizes the need to increase profitability and keep common area costs under control.

The Mall Operations Manager maintains favorable relations with partner tenants, mall customers as well as local government units (LGUs) and have overall accountability for the operations and has a thorough understanding of and ability to manage engineering-related systems, construction projects, equipment and tools preventive maintenance and government regulations and relations.

This individual manages the physical operations of the mall, oversees general and preventive property maintenance, construction coordination, public safety, housekeeping and other contracted services as well as assist the Regional Operations Manager (ROM) in monitoring and execution of programs that drive sales and increase profitability.

Duties and Responsibilities:

Quality Customer Service

  • Enforces the mall’s house rules and regulations to ensure smooth day to day operations.
  • Recommends new concepts or ideas, changes and upgrades in facilities and amenities where necessary to embody a “top of the line” shopping environment that enhances customer experience.
  • Monitors mall facilities, expansion projects, renovations and other improvements within the property.
  • Provides excellent tenant relations and customer service to mall tenants and customers.
  • Ensure tenant and customer concerns are attended to in a timely manner.
  • Ensures timely, accurate and efficient processing of tenant’s partners final accountability processing, permits processing and other tenant related requests.

Business Growth

  • Initiates, evaluates, and recommends matters related to increasing business transactions and patronage of the mall thru the enhancement of pedestrian and vehicular access.
  • Collaborates with other relevant CCD Departments (Marketing, Leasing) in the planning and execution of promotional activities and strategies for the increased patronage of the mall
  • Effectively build and maintain relationships with mall team, and external contacts, including but not limited to vendors /suppliers, tenants, contractors, contracted services, local authorities etc.
  • Develops partnerships with the community, LGU and other key institutions and build relations that encourage customer traffic, spending and repeat patronage to the mall.

Safety & Security

  • Supervises & maintains mall level Risk Management and Emergency Planning and Execution procedures; ensures safety of customers and tenants by enforcing approved safety and security measures within mall premises and property.
  • Acts as Emergency Response Team (ERT) Head and responds quickly, timely and efficiently to all types of emergency situations under standard emergency response procedures.
  • Ensures all safety and security equipment and tools are complete, orderly, maintained and fully functional at all times and are ready to be used at times of emergency. Ensures all relevant personnel are trained to maintain and operate the safety and security equipment.

Housekeeping

  • Participates in duty rotation and manages day-to-day activities as necessary
  • Creates a safe and clean environment for both customers and tenants in and around the mall vicinity; ensures mall facilities and common areas are adequately and well-maintained.
  • Ensure restrooms are clean and orderly and fixtures are well maintained and fully operational.

Administration

  • Manages and monitors, in coordination with other concerned departments, all tenant constructions or renovations and initiates appropriate measures when delays or violations/deviations are noted.
  • Provides quality tenant relations management to ensure that tenant concerns, requests, processes, guidelines are properly coordinated, communicated, acted on and updated in a timely and orderly manner.
  • Effectively manages suppliers through thorough knowledge and understanding of all applicable services or maintenance contracts, purchase orders and maintain relevant business communication with suppliers through regular meetings and updates to ensure the best quality products and services are received by the RLC.
  • Oversees all required insurance-related documents and processes.
  • Provide management and purchasing with regular updates on status, performance or issues related to vendors.
  • Recruits, coaches and develops qualified talents and implements practices that supports a culture of employee retention, career development and succession planning.
  • Ensures that all procedures, policies and standards are clearly communicated and thoroughly understood by the entire mall operations team.
  • Manages the coordination with other departments concerning the appropriate billing and collection of charges from mall tenants.
  • Oversees and secures, in compliance with legal requirements, all required annual local or national, where applicable, government permits for mall facilities and equipment.
  • Initiates actions necessary in securing property and comprehensive public liability insurance for the mall.
  • Prepares and ensures timely submission of required mall operations reports (e.g. expenses, commissions, etc.).
  • Manages the timely and accurate inputting, submission and approval of data/information in all mall-related company computer systems/programs related to purchases, billings, payments and financial reports, attendance, and other systems. (e.g MBA or PR approval)
  • Manages and assumes responsibility for the discipline, attendance, work performance, counseling, training, and development of personnel under his/her supervision and administration.
  • Creates a healthy working environment that is conducive to the pursuit of work excellence by providing the department with performance goals and directions.
  • Manages and communicates all incidents with impact to business or brand protection to management.
  • Oversees and monitors timely filing and processing of billings to suppliers, contractors and agencies.
  • Performs other tasks assigned by immediate superior or management

Minimum requirements:

  • Bachelor’s Degree in Engineering (Mechanical or Electrical), Commerce, Marketing, Business Management and other related business or technical course
  • Extensive experience in a managerial capacity in property management, sales and marketing, building administration, commercial center operations and customer service.
  • With basic knowledge in SAP is an advantage.